Refund policy

Return & Refund Policy

Return & Refund Eligibility

At Welsera, we strive to ensure that every product reaches you in perfect condition. As our products are carefully inspected before dispatch, we do not accept returns or offer refunds for reasons such as change of mind, personal preference, or incorrect ordering.

However, if you receive a product that is damaged, torn, defective, or incorrect at the time of delivery, you may be eligible for a replacement or full refund.

Reporting a Damaged Product

To request a replacement or refund, please contact our support team within 14 days of receiving your order.

Your request must include:

  • Clear photos of the damaged or defective product.
  • A clear unboxing video showing the package being opened from the beginning.
  • Your order number.
  • A brief description of the issue.

Requests submitted without sufficient photo or video evidence may not be eligible for approval.

Inspection Process

Once we receive your request, our team will carefully review the provided evidence.

If the product is confirmed to have arrived damaged, defective, or incorrect, we will offer either:

  • A replacement product at no additional cost, or
  • A full refund to your original payment method (where applicable).

The decision will be based on the nature of the issue and product availability.

Non-Returnable Situations

Returns or refunds will not be accepted in the following situations:

  • The product has been used, damaged, or altered after delivery.
  • The request is made after 48 hours of delivery.
  • No clear photos or unboxing video are provided.
  • The issue is due to normal wear and tear or misuse.
  • The customer ordered the wrong product or changed their mind after purchase.

Refund Processing

If your refund request is approved, the refund will be initiated to your original payment method.

Processing times may vary depending on your payment provider or bank.

Need Assistance?

If you have any questions regarding your order or this policy, feel free to contact us at:

📧 support@welsera.in

Our support team will be happy to assist you.